Brad with his brother, Shane and his new Kona Sutra
Our customers are, both figuratively & literally, our family. We have high-risk folks in our family, and we’re sure many of y’all do too. That’s why we’re proceeding with an abundance of caution at BIKEALOT.
For transportation and exercise, bicycle stores have been deemed essential businesses. We are doing our very best to serve our cycling community as safely as possible. We updated our website and added online shopping to help our customers shop from the safety and comfort of home. We are grateful for your support so we can continue to keep Austin rolling safely.
With heavy hearts, we decided on 3/14/20 to close our showroom to the public because we believed it was necessary for us to avoid inadvertently spreading Covid 19. Our shop is small, so it’s hard to keep 6’ distance with 2 or 3 people inside. We also wanted to ensure our merchandise was not accidentally contaminated by shoppers handling items, and we figured it would be awkward to follow folks around with a bottle of Lysol. But seriously, we really look forward to opening our store to the public again, when it's safe to do so.
We have several new policies and protocols for further prevention. We now thoroughly wash all bikes before service, and we regularly sanitize our tools to prevent spreading germs from bike to bike. Any merchandise that is returned, or handled but not purchased, is quarantined for 2 weeks before returning to our inventory. We regularly sanitize our delivery table, and frequently touched surfaces inside the shop. Even when fulfilling contact-less deliveries, we wear masks during every customer interaction. We sincerely appreciate it when our customers likewise follow the Austin & statewide orders to wear masks in public.
We do our best to stay informed of the facts, and follow the advice of public health agencies. We will continue to update our policies and protocols to implement and innovate best practices to help prevent spreading this dangerous virus.
Safety 1st! Fun super close 2nd!!
That's our motto at BIKEALOT.
Now more than ever, safety for ALL comes first & foremost at BIKEALOT.
After all, we can't have fun if we don't stay safe.
Be Safe, Be Well, and Ride On!