Bike Service & Repair

For tune-ups and other repairs, please see our pricing and policies below (we don't service e-bikes or department store bikes). If you would like to make an appointment, please send an email to info@bikealotaustin.com with photos of your bike, including an overview and close ups of any known issues, tell us what kind of service you need as well as what brand/model it is, and its approximate age. We'll get back to you with a ballpark estimate and time-frame. We may require a deposit to hold your appointment, import contact info for new customers, &/or to order parts for your bike. Then we schedule drop-off appointments during our business hours, and turnaround time is usually 1-2 days. 

If you bought your bike from BIKEALOT, no matter how long our waiting list may get in busy seasons, we always work in our established customers. Please mention it if you bought your bike here, or if you've gotten prior service here, when you send your service request to info@bikealotaustin.com.

Service Menu

Here are some more options. Prices are for labor only, parts sold separately. If you need a service not listed, please call or email. 
Our minimum charge is $30 to check in and assess a bicycle for repairs.  We do our best to assess bikes by photo before you bring them in for service. Send photos to info@bikealotaustin.com.

Bicycle Assembly

Our rate for building bikes purchased elsewhere is $90/hour, and most bikes take 1.5 - 3 hours (e-bikes and some brands excluded, call or email for details). We don't just slap bikes together, we dial them in with smooth rolling hubs, trued wheels, tight braking, and smooth shifting. That price also includes basic fit adjustments, one round of minor adjustments within 30 days if needed (like if the brake or shifting cables stretch in the first few rides), and we add value with a 10% discount if you buy any additional in-stock parts or accessories to go with your new bike. Availability is subject to our service waiting list and we may not be able to work in outside builds during our busiest seasons. Please email inquiries/requests to info@bikealotaustin.com.

Service Policies

• All service prices are for labor only. Parts sold separately.
• We no longer install parts purchased outside BIKEALOT - blog about our reasons here.
• We do not service e-bikes or electric assist bikes.
• We only work on bicycle brands that were originally sold through bike shops, not department store brands sold through big box stores like Academy or Walmart. This policy is for liability, safety, part compatibility, and sustainability reasons, please see our blog to understand our reasons. Schwinn bikes manufactured after the early 1980's are department store bikes (see Schwinn's history on Wikipedia).
• For safety & liability reasons, we do not work on bikes if the structural integrity is compromised by things like bent frames, cracks, or serious rust.
• Basic drive train wash included with Full Tune-Up, and detailed wash with Total Tune. Excessive chain lube or layers of dirt may be subject to our dirty bike surcharge of $15-25 with any service. (C'mon folks, we can't work through grimy dirt.)
• Bicycles not originally assembled by a bike shop will cost an additional $25-50, to cover ergonomic fit adjustments, installation safety check, and repositioning parts as needed. 
• Posted labor estimates do not apply to bikes with seriously mis-matched parts, assembled improperly, or components that do not work right together on the bicycle (think 3 old bikes morphed into 1 non-functional bike). They are subject to additional, sometimes substantially additional, labor charges due to the extra work required to restore compatible components and safe operation. We would notify you if this is the case prior to starting the work.
  
• Could your bike have ever been stolen? We use Bike Index and any bike that turns up stolen will be surrendered to law enforcement or its rightful owner, so please check before bringing your bike in for service. 
• $15/night storage fee for any bike not picked up at the scheduled time. We have limited space, and we want to encourage our customers to pick up their bikes as soon as work is finished because we must do our best to secure and protect all bikes overnight.
• We cannot usually accommodate walk-in requests for minor repairs or adjustments because we need to stay on task to finish previously scheduled service. Please plan ahead by making an appointment, or scroll down for links to purchase parts & tools, and check out our resources & links page for links to DIY maintenance videos. 

Check out some of our customizations...